Shipping & returns

Last updated November 2026

Shipping

Prints ship to the United States, Canada and Australia. Choose your country on the photo page before you check out. Standard shipping is free within the US. For Canada and Australia, shipping is charged at the print lab's cost. Faster shipping, where it's available for your print, can be chosen at checkout. Any shipping charge is shown before you pay. Each print is made to order by a professional print lab and shipped directly to you, usually within a few business days of your order, with delivery a few days after that. You'll get an email receipt when you order.

Import duties and taxes

Orders shipped outside the US may be charged import duties or taxes by your country when they arrive. These aren't included in the price, and they're paid by the buyer. Prints are often made by a lab in or near your country, which keeps these low or avoids them, but I can't promise that.

Damaged or faulty prints

If your print arrives damaged, or has a printing fault, I'll replace it at no cost. Please get in touch within 30 days of delivery with your name, the photo you ordered, and a picture of the problem (and of the packaging, if it was damaged in transit).

Returns

Because every print is made to order, I can't accept returns or give refunds if you change your mind. Please check the size and frame before you order; View in a room on each photo page can help. If you're unsure about anything, ask me first.

Cancellations and changes

Orders go to the lab right away, so I can't always change or cancel them. If you need to, contact me as soon as possible and I'll do what I can. If the print hasn't gone into production, I'll cancel it and refund you in full.

Lost parcels

If your order hasn't arrived within three weeks (four weeks outside the US), let me know and I'll track it down. If it was lost in transit, I'll send a replacement.